Delivery & Returns
Delivery Terms
ICONICCOASTCLOTHING.COM (Iconic Coast) will send all purchases within the UK by Royal Mail unless otherwise instructed. We commit to send purchases within 7 working days from order confirmation although we aim to send them within 2 working days.
International purchases will be shipped by the method most suitable to the destination. As with UK purchases, ICONICCOASTCLOTHING.COM (Iconic Coast) commits to ship within 7 working days of purchase. Returns Policy. To return a faulty product please email a member of staff at support@iconiccoast.co.uk for return authorisation. Simply indicate the reason for your return, and the action required, refund or replacement, include your full contact information and order number if available with your return, and wrap the package securely.
IMPORTANT: PLEASE SEND RECORDED DELIVERY ONLY. The cost of the return postage will be the customers' liability. We will replace faulty products with the same product or refund back to a PayPal account if the product is no longer available. Please note that our returns policy is only valid for 28 days from receipt of goods.
Returns
RETURNING A NON-FAULTY ITEM.
If you are not happy with any product you have ordered and received from ourselves, then you may return them to us within 7 days by RECORDED DELIVERY (as described above) for either an exchange, credit note or refund. If you choose to exchange the unwanted item for an exchange totalling higher than your original, then you will be liable to pay the difference. Postage costs do not constitute as part of the credit note.
All non-faulty returned goods will only be accepted if in the same condition as they were sent out, i.e. in original packaging with all relevant materials enclosed. Any non-faulty returns that are not received in this way will be sent back to you at your cost or held pending contact. You will be emailed regarding this status No replacement items or credit notes can be dispatched until the returned items have been received by us
Please post returns to the following address:
Returns Iconic Coast, Laburnum House, The Street, Sutton, Norfolk, NR12 9RF